Customer service
Something gone wrong? Let us know.
We want to hear what is going on, so that we can solve it together and stop it from happening again.
Two situations
Which one suits you?
Transit damage
Appliance arrived damaged? Ideally report it to the driver straight away and/or to us the same day. The sooner you do, the easier it is to sort out.
Complaint or feedback
Not happy with our service or a product? Let us know whenever it suits you, and we will sort it out together.
Our process
How we go about it
Within half an hour your new appliance is installed, working and in place.
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You report it
For transport damage straight away, for a complaint whenever it suits you. With your order number and (for damage) a photo.
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We listen
Within 1 working day you get a personal reply from our team in 's-Hertogenbosch, not a standard email.
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We will sort it out
Transport damage: swapped or repaired straight away. A complaint: a tailored solution.
Our promise
Always personal
No chatbot, no standard replies. You speak or email with someone from our team.
Reply within 1 working day
Sometimes faster, never longer. Holiday periods included.
Handled confidentially
Your complaint stays between you and our team, and helps us to get better.
FAQs
Questions about damage & complaints
Cannot find your question here? Feel free to get in touch with us.
What is the quickest way to report transport damage?
Call us straight away on 085-047 10 97 or email service@pro-witgoed.com with your order number and a photo of the damage. The sooner you do, the easier it is for us to put it right.
I only spot the damage later, can I still report it?
Yes, but as soon as possible (preferably within 48 hours of delivery). The longer it takes, the harder it becomes to trace the cause.
How quickly will I get a reply?
Within 1 working day, often sooner. In the case of transport damage we respond as quickly as possible during office hours.
What evidence do I need to provide?
For transport damage: photos of the damage and preferably of the packaging as well. For a complaint: your order number and a clear description of what went wrong.
Need more help?
Also have a look at these topics
Ordering & payment
Payment options, order confirmation and invoices.
Delivery
Choosing a delivery day, time slots and rescheduling.
Returns
Right of withdrawal, deadlines and costs.
Warranty & repairs
5 year standard warranty and repair request.
Installation
See our service page for all the details.