Customer service
5 year warranty. Here is how it works.
We stand behind every appliance we supply, for five years. Faulty? We replace it straight away.
5 year warranty
On all our appliances, at no extra cost. Longer than the market offers.
Swapped straight away
Faulty? We arrange a new appliance straight away, no waiting for a repair
Reply within 1 working day
Report your fault today and tomorrow you will know how we are going to fix it.
What does the small print say?
Covered by the warranty or not?
Transparent: this is covered by our 5 year warranty, and this is not.
Covered by the warranty
Manufacturing faults, defects under normal domestic use, premature failure of parts, electrical faults.
Not under warranty
Damage you cause yourself (drops, knocks, water), wear to filters and seals, incorrect use, commercial use, unreported transit damage and second-hand / refurbished / outlet appliances.
Appliance broken?
How we handle it
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Report the fault
Send us an email or message with your order number, a description and, if possible, a photo or video.
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We assess it
Within 1 working day you will hear from us how we are going to solve it: repair, replacement or money back.
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Swapped straight away
We swap your faulty appliance straight away for a brand new one. No repair process, no waiting.
FAQs
Questions about warranty & repair
Cannot find your question here? Feel free to get in touch with us.
What do I need to make a warranty claim?
Your order number and a clear description of the fault (preferably with a photo or video). That lets us get to work straight away.
How does an exchange work?
If a warranty claim is accepted, we swap your appliance straight away for a new one. Our delivery team takes the faulty appliance away and delivers the new one at the same time.
Does the warranty also apply to outlet or refurbished
No. We cannot offer a manufacturer's warranty on second-hand, refurbished and outlet appliances. These are sold under 'as-is' terms, which is also reflected in the price.
What happens after those 5 years?
After that our standard warranty expires. If something breaks down, do feel free to get in touch. We are always happy to think along with you, but we can no longer offer a warranty after that period.
Is my warranty transferable if I sell the appliance on?
No, the 5 year warranty is personal and applies to the original buyer who bought through our online shop.
Do I need an extra warranty certificate?
No. Your order confirmation and invoice serve as proof. So keep them safe.
Need more help?
Also have a look at these topics
Ordering & payment
Payment options, order confirmation and invoices.
Delivery
Choosing a delivery day, time slots and rescheduling.
Installation
See our service page for all the details.
Warranty & repairs
5 year standard warranty and repair request.