Customer service
5 year warranty. Here is how it works.
We stand behind every new appliance we supply for five years. If it’s faulty, we’ll arrange for it to be replaced or repaired.
5 year warranty
On every new appliance, at no extra cost.
Resolved quickly
Faulty? We’ll arrange a replacement or repair, and you’ll know what to do within one working day.
Reply within 1 working day
Report your fault today and tomorrow you will know how we are going to fix it.
What does the small print say?
Covered by the warranty or not?
Transparent: this is covered by our 5 year warranty, and this is not.
Covered by the warranty
Manufacturing faults, defects under normal domestic use, premature failure of parts, electrical faults.
Not under warranty
Damage you caused yourself (drops, knocks, water), wear of filters and seals, misuse, commercial use and unreported transport damage. On an outlet appliance the cosmetic flaw you were given the discount for is also excluded; it is described on the product page and shown in the photos. The way an outlet appliance works is covered by the full one-year Pro Witgoed warranty.
Appliance broken?
How we handle it
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Report the fault
Send us an email or message with your order number, a description and, if possible, a photo or video.
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We assess it
Within 1 working day you will hear from us how we are going to solve it: repair, replacement or money back.
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We’ll sort it out
Replacement: the delivery staff will bring a new unit and take the faulty one away. Repair: a technician will visit you. You don’t need to do anything.
FAQs
Questions about warranty & repair
Cannot find your question here? Feel free to get in touch with us.
What do I need to make a warranty claim?
Your order number and a clear description of the fault (preferably with a photo or video). That lets us get to work straight away.
What does the replacement process involve?
If, in the event of a valid warranty claim, we opt for a replacement, the delivery staff will deliver the new item and take the faulty appliance away straight away.
Does the warranty also apply to an outlet appliance?
Yes. Every outlet appliance comes with one year of Pro Witgoed warranty on how it works. Every appliance is tested by an expert before it ships.
What falls outside it is the cosmetic flaw you were given the discount for: the scratch, the dent or the damaged box described on the product page and shown in the photos. We do not sell second-hand or refurbished appliances.
What happens after those 5 years?
After that our standard warranty expires. If something breaks down, do feel free to get in touch. We are always happy to think along with you, but we can no longer offer a warranty after that period.
Is my warranty transferable if I sell the appliance on?
No, the 5 year warranty is personal and applies to the original buyer who bought through our online shop.
Do I need an extra warranty certificate?
No. Your order confirmation and invoice serve as proof. So keep them safe.
Need more help?
Also have a look at these topics
Ordering & payment
Payment options, order confirmation and invoices.
Delivery
Choosing a delivery day, time slots and rescheduling.
Installation
See our service page for all the details.
Warranty & repairs
5 year standard warranty and repair request.